Privacy Policy

Effective Date: May 6, 2020

This Privacy Notice (Notice) applies to delmontespa.com (Website) maintained by the Del Monte Hotel Group (“we” or “us”) and governs data collection and usage on or through the Website. By using the Website, you understand that the data practices described in this Notice will apply to your data. If you do not understand or agree with the terms of this Notice, do not continue to use the Website.

What Data The Website Collects

The Website collects two types of data: Personal Information and Nonpersonal Information. Personal Information is information that does or can reasonably be expected to be used to identify you. Nonpersonal Information is all other information and may include deidentified or anonymized information. We collect the following types of Personal Information:

  • Name

  • Email

  • Address

  • Phone Number

  • IP Address

Personal Information is collected only when you voluntarily provide it (except for your IP address, which is collected upon visiting the Website). You are not required to provide us with Personal Information, but if you decline to do so, certain parts of the Website may not work optimally or may be unavailable. The list of Personal Information above is the Personal Information we expect to receive through the Website. As you voluntarily provide us with Personal Information, it is possible we would receive additional Personal Information. Any additional Personal Information provided will treated in the same way as the Personal Information listed above.

The Website also collect several types of Nonpersonal Information, including:

  • Web browser

  • Websites you come from when visiting the Website or go to when leaving the Website

  • What pages on the Website you visit and how much time you spend on the Website

  • General geographic region

  • Time and date of your visit the Website

Some services available on the Website are provided through third-party websites and service providers. In addition to the information described below in “Linked Websites”, you should know that those third-party websites and service providers may ask for and process Personal Information that overlaps with or is in addition to what is listed here. To the extent the Personal Information exceeds what is listed here, it is unlikely we would receive that Personal Information, even if it is used on our behalf.

How The Website Uses Personal Information

We use Personal Information in one or more of the following ways:

  • To provide you with the products and services you have requested

  • Updates, newsletters and marketing

  • As required by law, legal process or regulations

  • To protect the vital interests of an individual

  • To protect our property, services and legal rights

  • In support of our audit, compliance and governance functions

  • In other ways consistent with your consent

We do not sell, lease or otherwise disclose your Personal Information. However, we may share your Personal Information with service providers who need the Personal Information to provide you with the products and services you have requested. For example, if you contact us about staying or hosting an event at one of our properties, we will transfer the information that property needs to assist you. These service providers are required to agree to comply with applicable law about your personal information in the same way we are required to do so.

We may use Nonpersonal Information:

  • To improve and enhance your experience on the Website

  • To customize, measure, and further develop the Website, our services or both

  • To determine popularity of content and what other content may be of interest

  • When an email we send is viewed or a link in an email we send is viewed

Security

We utilize reasonable physical, electronic and administrative procedures to safeguard the information we collect that are compliant with applicable law. The information we collect is stored on our servers located in the United States. We take reasonable steps and regularly assess our privacy and security policies and procedures and comply with laws designed to protect the privacy and security of your Personal Information.

We do not collect payment information on the Website.

The Website provides you the option to make reservations, purchase a gift card or register for other services. These services are provided by third parties, such as DemandForce and these third parties have their own terms, conditions and privacy notices, which you should review before providing them with Personal Information. These third parties are also PCI compliant, to the extent they obtain payment information to provide the service.

Cookies and Similar Technologies

This website utilizes Google Analytics, a service from Google, Inc. (Google) that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google who stores and processes the information in the United States. Google uses the information to provide us with an analysis of your use of this website, overall use of and traffic on this website and other related services. You can opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on. By using this Website, you understand and acknowledge our use of Google Analytics.

Cookies are small files placed on your computer. Cookies help analyze web traffic, provide information about your use of a website and help websites work more efficiently by responding to you as an individual (such as tailoring operations to your needs, likes and dislikes by gathering and remembering your preferences). Cookies provide us with technical information and do not collect personally identifiable information (except your IP address). In addition to downloading the Google Analytics Opt-out Browser Add-on, you may choose to accept or decline cookies within each web browser you use. Most web browsers automatically accept cookies, but you can modify your setting to decline cookies. The method for changing your setting for or deleting cookies varies by web browser. The settings or help tabs are among the more common locations for these features.

The Website may use a variety of other third-party services providers (including Google and LinkedIn) who provide us with a variety of technology designed to improve your experience on the Website, through behavioral analytics, tracking and advertising. These features work using cookies and similar technology that look at what is often called hashed information. Hashed information is designed to provide analysis of individual users of a website without using any Personal Information. In many circumstances, you can opt out of some or all of these technologies by clicking https://tools.google.com/dlpage/gaoptout  . You may also opt out of some features, including some communications from us, by contacting us using the information in the “Contacting Us” section of this Notice, below.

If you have questions about our use of cookies and similar technology, please contact us using the information provided at the bottom of this notice.

Do Not Track Signals and Requests

Do not track signals and requests are sent from your browser to websites you visit indicating you do not want to be tracked or monitored. In most circumstances, you need to affirmatively elect to turn on the do not track signals or requests.  Websites are not required to accept these signals or requests, and many do not. Currently, this Website does not honor do not track signals or requests.

Linked Websites

The Website includes links to other websites and applications for informational and convenience purposes (Linked Sites). Linked Sites are independent from our Website and are not governed by this Notice. We do not review, have control over their content, or endorse Linked Sites or the information, software, products or services available on the Linked Sites. We also have no control over the privacy notices used by Linked Sites. If you decide to access any of the Linked Sites, you do so at your own risk.

Individual Rights

Any Personal Information collected by or through the Website will be used only for the purpose it was provided and as described in this Notice. Once Personal Information is no longer necessary, we will return or destroy the Personal Information in accordance with our record retention and destruction policy.

Some jurisdictions (state, federal, national and international), such as California, Canada, and the European Economic Area (through the General Data Protection Regulation (GDPR)), provide individuals with certain rights regarding their Personal Information. To exercise any rights your jurisdiction may provide, contact us by using the information at the bottom of this Notice or by using any of the other contact information provided on the right side of this page.  The following are examples of individual rights from GDPR and the California Consumer Protection Act. Your rights will depend on the location in which you reside:

  • Being informed about your Personal Information and how we control or process it

  • Viewing and obtaining a copy of the Personal Information we maintain about you

  • Amending or revising the Personal Information we maintain about you

  • Having Personal Information erased (also known as the right to be forgotten)

  • Objecting to the use of your Personal Information for direct marketing

  • Restricting our use of Personal Information we maintain about you

  • Transferring Personal Information maintained about you to another entity

  • Objecting to our use of the Personal Information we maintain about you

  • Objecting to automated decision making or automated profiling

  • Knowing from where we obtained your Personal Information

  • To receive the same products or services (to the extent possible) at the same price regardless of whether you exercise your individual rights under this Notice

  • Withdraw your previously provided consent (this right may only be available on a prospective basis)

  • Filing a complaint with us or the appropriate governmental entity

We may require that you verify your identity before exercising your individual rights.

Children Under Age 18

The Website is not designed for or intended for use by those under the age of 18. We have no intention of collecting Personal Information from children under the age of 18. If we become aware Personal Information from a child under the age of 18 has been collected without the consent of a parent or guardian, we will use all reasonable efforts to delete such information. If you believe we may have inadvertently collected information about a minor, please contact us using the information provided at the end of this Notice.

Email Communication and Opt-Out Process

From time to time, we may contact you by email to provide you with announcements, offers, surveys and other general communication. If you would like to stop receiving these communications from us, you may opt out of such communications by clicking the unsubscribe link found within the email or contacting us at the information provided at the bottom of this Notice. You may also contact us using the information at the bottom of this Notice if you would like to opt-out of behavioral analytics and the use of tracking technologies, to the extent possible based on the design of the Website and the software it utilizes.

Changes to the Notice

We reserve the right, at our discretion, to amend this Notice at any time. If at any time in the future we plan to use Personal Information in a way that differs from what is described in this Notice, we will post those changes on the Website. Your continued use of the Website following the posting of any changes to this Notice means you understand and are willing to use the Website under those changed terms. 

Contacting Us

To contact us about any aspect of this Notice, to exercise your rights, ask questions or receive additional information about this Notice, please contact us at:

Del Monte Hotel Group
909 Linden Avenue
Rochester, NY 14625
marketingrequest@delmontehotels.com
585-586-3121